Model #10655396400 KENMORE Side-by-Side Refrigerator

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  • Refrigerator Door Parts
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  • Freezer Door Parts
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  • Dispenser Front Parts
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  • Control Parts
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  • Unit Parts
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  • Icemaker Parts, Parts Not Illustrated
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Question and Answers

Q:

Warm and not cooling 10655396400 Kenmore Refrigerator

A:

Thanks for contacting manage my life about your refrigerator model; 106.55396400 sorry you are having a problem with cooling, I will be glad to assist you. Based on your description of the issue there could be several things causing the non-cooling. Because the freezer section is affected as well as the fresh food section here are a few tips you can try yourself. _Always disconnect power supply before servicing the appliance and when testing live voltage be sure to wear proper safety equipment (gloves and eye protection) also be aware of sharp metals on product_First; be sure the condenser coil under the unit is clean and free of dust and lint clean if needed. Next be sure the condenser fan that moves air over the condenser coil under the unit is running (if compressor runs the fan should also run) replace if defective. Next check for a frost build up in the back of the freezer section, if there is frost try defrosting the unit by unplugging for 8 – 10 hour with doors open this will allow coil to defrost completely. (be prepared to deal with water on floor and relocate your food to a safe storage) If frost reoccurs with in five to seven days you will need to call for service.  After trying these tips you still have cooling issues I suggest calling for service.   And if you feel you can benefit from additional help reply with added details and I will be happy to respond.  If you get to the point where you need to have a service technician diagnose and repair this failure, you can schedule service through this link: Sears Home Services. Ron H.

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Ron H -
Sears Technician
November 15, 2013
Q:

replacing parts for ice flapper on the outside of the refrig model106.55396400 106.55396400

A:

Searspartsdirect.com is always a great resource to find the answers to your parts questions. Your Sears partsdirect expert will research your question and respond within two business days but usually sooner. Thank you for using Searspartsdirect.com!

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Alina -
March 14, 2013
A:

Thank you for your question. Replacing some parts can be a real challenge. Unfortunately, there are no instructions for these chute door parts. However, I'm attaching some pictures of the pin and spring and I hope this will help you.

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Scott D -
Sears Technician
March 15, 2013
A:

I have seen the diagram from the parts picture that dont help me, Ineed to get the trim and circuit board removed so i can get in there with my hands, im afraid of breaking the trim is there tabs to push or does it just snap off. I seen a you tube demo of a repairman doing it and i think it was so easy looking but mine isnt that easy to pry off

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william -
March 15, 2013
A:

William, to remove this cover, place a small screwdriver under the bottom and pry outward. Then lift it upward to free the top tabs. I'm attaching a picture with instructions to remove the front cover. Be sure to disconnect the power first. I hope this will help you.

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Scott D -
Sears Technician
March 15, 2013
A:

Never mind experts this expert has fixed it! thanks though

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william -
March 15, 2013
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Q:

Kenmore refrigerator air baffle won't open

A:

I know how important it is to have the proper air flow in the refrigerator so that the food will stay nice and fresh. While you are waiting for your expert answer, I did manage to find a link that will provide you with some good information to help you with your question. I hope my link is useful.

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Joseph P. -
July 05, 2011
A:

One more thing I just noticed. No idea if this is something that can normally happen or if it's related, but the strip of metal on the face of the unit that's in between the freezer and refrigerator is pretty hot to the touch (the strip that both doors' seals sit against when closed).

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mike -
July 05, 2011
A:

On a scale of 1 (easy) to 10 (difficult) this would be about a 6.

You will access the damper from the refrigerator side. There is a cover that is help in place by one screw and a tab. See the 1st image below.

The damper is the 2nd image and will require a little pulling and tugging to get out. Notice the two tabs.

I hope this information is helpful to you. You can reply with any additional details for further assistance.

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Fred M -
Sears Technician
July 06, 2011
A:

Thanks for the reply. Is it common for these to just wear out and replacing it would fix the problem? Or is it likely that something caused it to break (like ice/frost - i did notice some water dripping out of it after it warmed up) and will also break the replacement if not addressed? Any comments on the outer metal strip between the two doors being hot?

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mike -
July 06, 2011
A:

I found no history of this damper failing more than normal. Replacing it should solve the problem.

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Fred M -
Sears Technician
July 06, 2011
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