Model #10655389400 KENMORE Side-by-Side Refrigerator

  • Cabinet Parts
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  • Refrigerator Liner Parts
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  • Refrigerator Shelf Parts
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  • Freezer Liner Parts
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  • Motor And Ice Container Parts
    3 Results
  • Refrigerator Door Parts
    3 Results
  • Freezer Door Parts
    3 Results
  • Dispenser Front Parts
    3 Results
  • Air Flow Parts
    3 Results
  • Control Parts
    3 Results
  • Unit Parts
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  • Icemaker Parts, Parts Not Illustrated
    3 Results
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Error Codes

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Question and Answers

Q:

We have a Kenmore side by side that is making ice but the auger is not engaged to dispense it

A:

Managemylife.com is always a great resource to find the answers to just about anything. Your expert will research your question and respond within two business days but usually sooner.

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Alina -
November 24, 2012
A:

Thank you for your question. I know it can be disappointing when the ice dispenser stops working. Pull the bucket out and check to see if the coupling behind the bucket is spinning free, on the auger motor shaft. If the coupling # W10169511 is spinning free, it will need to be replaced. To remove the coupling, turn it clockwise. I'm attaching a picture with instructions to remove and replace the coupling. If the threads on the auger motor are damaged, the motor # 2188242 will also need to be replaced. I hope this will help you. If you would like more assistance, reply to this thread and I will be glad to assist you further.

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Scott D -
Sears Technician
November 26, 2012
A:

thanks the auger is not slipping , nor do the threads look damaged. when i took the ice bucket out. pressed the freezer side on off door switch (to appear as if door was closed) and then tried to get ice i get nothing.. no sound from the auger motor, .. I can turn the auger with resistance by hand counterclockwise .. almost appears as if there is not electric signal to the motor to engage thanks Bob cag

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Bob -
November 30, 2012
A:

Bob, a voltage check can be made at the top freezer door hinge. Remove the cover and you will see the wiring harness for the dispenser and motor. Carefully place your meter leads in the terminals holding the blue and white wires. Now, press the dispenser lever in and check for 120 volts. If the voltage is there, it will indicate the motor has failed and will need to be replaced. If there is no voltage there, the problem could be with the switch, the actuator or a broken wire in the door. A good check for this will be to listen for a clicking sound when the lever is pressed in. If you cannot hear this sound, it will indicate that either the switch has failed or the actuator is not making contact with the switch. I'm attaching a picture with instructions of how to remove the dispenser cover to check the switch and actuator. Be sure to disconnect the power first. I hope this will help you.

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Scott D -
Sears Technician
November 30, 2012
A:

Scott excellent advice. Power is ok. I removed the dispenser cover and as it turns out the two plastic pins and clasp that holds the ice actuator switch were broken..I can press the actuator switchy by hand the ice will dispense. it looks to me as if i will have to replace the entire plastic mold/ panel that holds both actuators for the water and ice. The part number is 2206603.. could you direct me to where to order this part. Also i notice that one of the plastic auger fins in the ice bucket is partially broken ..any way to replace just the fins and shaft Thanks fory our excellent advice Bob

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Bob -
December 02, 2012
A:

Bob, the auger # W10422851 inside the bucket can be replaced but it can be a complicated repair. The complete crusher assembly will need to be taken apart to replace the auger. If the crusher assembly is not put back in the same exact order, it will not work. In many cases, it's much simpler to replace the complete bucket assembly # 2209779. These parts are available at Kenmore refrigeration parts . I hope this will help you.

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Scott D -
Sears Technician
December 03, 2012
A:

Scott i tried ordering the plastic mold panel that holds the acuators for the water and ice part number 2206603 is the number on the panel. I called sears parts and they can not locate the part number. Can you help out Thanks Bob

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Bob -
December 03, 2012
A:

Bob, I suspect the part you're referring to is the dispenser housing. The housing is not a serviceable part. However, there is a kit # 8201756 to repair the section that holds the actuator. I hope this will help you.

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Scott D -
Sears Technician
December 04, 2012
A:

i looked at the kit and could not figure out how this will repair the two plastic pins that have broken from the housing on the left side of the housing unit that holds the acutator in place . a glue gun will never do it could you clarify how this kit might help as it is an $85+ purchase and there is no description I am amazed that sears would not have a replacement part for the dispensor housing panel Very Dissapointed in sears . the design of this piece is obviously flawed and it does not appear that there is a replacement part .but love this on line technical support Bob

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Bob -
December 04, 2012
A:

Hi Scott: I never received a reply to my last inquiry. given that the refrig is only 7+ years old, I am having a hard time believing that the only choice is to attempt to repair the three broken pins that hold the ice dispenser auguer..rather that sears having a replacement part as indicated above. I just do not see how that is a viable option I do not need to spend 85 on a repair kit if the solution might be regluing the pieces.. (which will not hold up to daily use) what other choice might there be. it seems to me these pins have to be vulnerable and have broken for others . Sears should have a resp to replace this defective part or find me a replacement. I have never provided negative feedback on a manufacturers website but am inclined to do so ..less about your piece more about sears utter lack of a viable solution I look forward to your prompt reply Thanks Bob

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Bob -
December 06, 2012
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Q:

Why is the dispenser dripping after the dispenser level is released?

A:

I'm sorry to hear that you are having some difficulties with your water dispensor . I did some research for you at Managemylife.com and found an expert answer to a similar question that may help until your expert can respond to your specific question. The link is attached below. If you do decide to schedule service and have a qualified technician help you, I have also attached a link to Searshomeservices.com. I hope these links provided assist you.

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Jackie S -
November 25, 2011
A:

If this is a constant drip and it only stops by turning the supply valve off, then the water valve will need to be replaced because it's not closing properly. If it's an occasional drip it indicates there is air in the water line. To remove the air from the line you'll need to purge the system. To purge the system you'll need to dispense 3-5 cups of water to push the air out of the line. If the dripping started after recently changing the filter and you didn't purge the system, you'll need to do so to stop the dripping but instead you'll dispense 1-2 gallons of water from the unit. I hope this helps.

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Tykara -
Sears Technician
November 26, 2011
A:

it is a constant drip that only stops by turning the supply valve off. I tried purging the system, but it still leaks. What is the part number for the water valve? Is there a diagram or instruction on how to replace it?

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Barry -
December 01, 2011
A:

The part number for the water valve is W10408179 at the price of $54.45. You can order this part from www.searspartsdirect.com. This valve is located in back of the refrigerator behind the back panel cover (# 21 in the picture). If you follow the water supply line, it will connect to this valve. Be sure to disconnect power to the unit and also shut the water supply valve off, before replacing this inlet valve. I've also provided a video showing you how to replace the water valve. Please follow the link below.

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Tykara -
Sears Technician
December 02, 2011
A:

Thank you. This information was very helpful.

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Barry -
December 03, 2011
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