Model #10654699300 KENMORE Side-by-Side Refrigerator

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Question and Answers

Q:

Refrigerator/Freezer stopped cooling 10654699300 Kenmore Refrigerator

A:

Thanks for the inquiry and for being a valued member.

I am sorry to hear of the cooling issue you're having with the refrigerator. I know how frustrating that is.

When you mention it's running, is it just the fan you hear, or is it the compressor? It will need to be determined if the compressor is running. If not, you will likely need the start device and overlaod. If it is running, you may have a low refrigerant charge, a defective thermostat, or an internal issue or restriction with the compressor. 

If you would feel more confident have a Sears Home Service technician help assist with the diagnosis/repair, you can call 1-800-469-4663, or click here to be directed to the page to set up service.

I hope this helps and thanks for using SearsPartsDirect.com. We appreciate your business. 

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Jeff Wallace Sr -
Sears Technician
April 03, 2015
Q:

Refrigerator repair

A:

Recurring appliance problems especially in the refrigerator would cause anyone to consider replacement vs repair costs. I was able to locate two similar questions that may help while you wait for the expert response. I attached to the link below along with the link to Sears .com if you would like to do some comparison shopping. I hope this information helps.

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Barbara H. -
February 09, 2012
A:

It is normal for your refrigerator to run 80% of the time. Refrigerators maintain a more even temperature inside when the compressor and evaporator fan run. It is not uncommon to find the refrigerator running when you notice it.

The fan motors and compressors are designed to run 80%-90% of the time. They are very efficient and don't use a lot of electricity.

It sounds like the electronic control board in the refrigerator has failed. These control boards have a default setting that is used when the control board fails so the refrigerator maintains the temperature for keeping food.

The part number of the electronic control is 8201527 and the price is $230.77. I would consider replacing the refrigerator instead of replacing the control board.

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Jimmy K -
Sears Technician
February 11, 2012
A:

Thanks for your response. After reading some of the other troubleshooting recommendations, we have also noticed frost build-up in the freezer section and ice build-up on the bottom of the freezer and around the adjustable temperatuire control vent in the upper portion of the refridgerator. If this a symptom of continuous operartion due to the faulty control board or could we also have a problem with our defroster unit? If so what could the incremental cost for repair? Any ideas what service calls could run for fixing one or potentilly two problems? One complicating factor with this repair versus buy decision is we plan to move within one year and wil likely not take this fridge with us due to its color. Your comments are appreciated!

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Anonymous -
February 11, 2012
A:

I suspect the control board failed and has not been properly defrosting the evaporator coil. This will cause the compressor to run more and the frost to build up. I think the odds are pretty good, that a new control board will solve all the problems. You might have a stopped up drain on the evaporator causing the ice on the freezer floor. You can call 1-800-469-4663 (800-4MYHOME) and the agent there can tell you what the labor cost will be for replacing the control board and cleaning the drain tube for the evaporator.

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Jimmy K -
Sears Technician
February 11, 2012
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Q:

Freezer is excessively freezing food.

A:

Having an appliance freezing food can be a big issue. While you are waiting on an expert to answer your question, I was searching in the Manage My Life website and found a great link on your question. I have attached the link below. Hope this helps!

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Dezeray S -
February 21, 2011
A:

I'm sorry you are having this problem. The information you have received is good but is for a different type of problem. If the freezer is getting excessively cold, below zero degrees on the lowest setting, it will be caused from either the sensor or control board. To determine between these parts will require, some temperature and resistance checks. I recommend having a technician make these checks. If you have volt/ohm meter and feel secure in your ability to make some resistance checks, you can reply back and I will be glad to assist you further.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Scott D -
Sears Technician
February 22, 2011
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