Model #10652299100 KENMORE Side-by-Side Refrigerator

  • Cabinet
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  • Refrigerator Liner
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  • Refrigerator Shelf
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  • Freezer Liner
    3 Results
  • Motor And Ice Container
    3 Results
  • Refrigerator Door
    3 Results
  • Freezer Door
    3 Results
  • Dispenser Front
    3 Results
  • Air Flow
    3 Results
  • Control
    3 Results
  • Unit
    3 Results
  • Icemaker
    3 Results
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Question and Answers

Q:

Kenmore side-by-side refrigerator model #10652299100 10652299100 Kenmore Side-by-side refrigerator

A:

Thank you for choosing SearsPartsDirect.com. I will be more then happy to assist you. Yes. Normally when there's an issue with cooling in the fridge, and the fan in the freezer is working, it is the diffuser. Most of the time the thermostat goes out when the diffuser is closed and it never opens it. With the freezer still running the door will get frozen closed. So it could be just the thermostat. But I recommend replacing both at the same time, especially since you need a fridge to be running properly. You are correct on the parts that need to be changed, except the thermistor as a substitute number of 2188819. Hope this information has help you. If you are not comfortable doing this repair you can Click Here to schedule a technician or call toll free 1-800-469-4663. Any further questions or concerns. You will have to post a new question because at this time I can not reply to any comments. Again, Thank you for choosing SearsPartsDirect.com.
 

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Samantha A -
Sears Technician
June 24, 2014
Q:

Why is my refrigerator leaking from Freeze coils in the back wall

A:

I can understand your concern and thank you for the detailed information. I will forward your question to an expert who will investigate the matter further and get back to you. You will hear from them within two business days if not sooner. Until you hear from us, have a nice day.

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Henry -
June 14, 2013
A:

Thank you for your question. I can understand your concern about the water leaking in the freezer. Water will leak into the freezer when the drain system freezes up. Every time the unit goes into a defrost cycle, water will run down into the freezer, instead of down the drain. To clear the drain, remove everything in the freezer, so the back panel can be removed. First disconnect power to the unit. With the panel removed, you will see the evaporator coil and directly under the coil is the drain trough (pan). The trough will probably be full of ice that will need to be removed. A hair dryer works well for this. Just be careful not to get it too hot. With the ice out of the trough, you will be able to see the drain hole, which will be plugged with ice. Use hot water to clear the drain hole. Keep working the hot water into the hole and wiping the excess water. This can take quite awhile, depending on how deep the ice is. This will need to be done until you get a good water flow down to the bottom drain pan. If you would like more assistance, reply to this thread and I will be glad to assist you further.  

 If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website:  Sears Home Services

 

 _Safety Notice_: Be sure to disconnect the appliance before performing any troubleshooting procedures. If you are not comfortable with doing any voltage checks or repairs that might be recommended, please contact a local service provider for repairs. Be aware that there could be sharp edges inside the appliance that could cause cuts or other injuries to yourself or others.

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Scott D -
Sears Technician
June 15, 2013
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Q:

Water dispenser on my refrigerator's freezer door freezes up but the ice maker still works

A:

The problem with the water dispenser can be very frustrating. I found some information for you that I am hoping will help you until your expert answers your question. I am adding the link below to assist you. It may take two business days for your expert to respond. I do hope that everything works out.

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Marc -
February 13, 2013
A:

Thank you for your question. I know it can be disappointing when the water dispenser stops working. Unless the tube is leaking, which would create a puddle of water under the door, the tube should be ok. The 2 main causes for the tube to freeze in the door will be if, the freezer is getting excessively cold (below zero degrees) or a void in the door insulation. To check the temperature, place a thermometer between some packages. If it is too cold, usually adjusting the control to a warmer setting will correct this. If the temperature is ok, it will indicate there is a void in the door insulation. In this case, the door would need to be replaced. I hope this will help you. If you would like more assistance, reply to this thread and I will be glad to assist you further.

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Scott D -
Sears Technician
February 14, 2013
A:

Scott: Thank you for your quick response to my above question. You were correct. The temperature in my freezer is below zero when the refrigerator temperature setting is set at its lowest setting. (Meaning warmest temperature inside) I would have to assume that the water is freezing in the dispenser tube due to the low temperature in the freezer and not due to the freezer door insulation. Does this mean that my temperature setting device is not working and the compressor is running non-stop? I would like to replace the temperature setting device. Is there a trouble shooting method to find the defective parts and are there multiple parts to this device? Thank you

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john -
February 18, 2013
A:

John, in many cases, just adjusting the control to a warmer setting will correct this problem. It's not unusual to make adjustments with the controls and does not mean the control needs to be replaced, unless the temperature does not change. This model has a control board that could be the problem or it could be the sensor. I would recommend having a technician make these checks. I'm attaching the diagnostic chart for this unit to check the sensors but this not a true accurate check. In all likelihood, if the thermistor passes it will be ok, which would lead to the control but the only true check will be to have a technician actually check the sensor. To advance out of the diagnostic mode, disconnect the power for 30 seconds and then reconnect it. I hope this will help you.

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Scott D -
Sears Technician
February 19, 2013
A:

Scott: Good Morning. I ran the diagnostic test you offered above last night and received the following results: Step 1 - green light in the water filter status Step 2 - green light in the water filter status Step 3 - no light in the water filter status but I think the fan in the freezer turned on Step 4 - no light in the water filter status but I think the compressor turned on Step 5 - no light in the water filter status but I think I heard clicking coming from the rear of the rerigerator. Step 6 - no light in the water filter status and nothing happened Step 7 - no light in the water filter status and nothing happened I kept the freezer door open, defrosted the water line and this morning it was frozen again. It looks like we are making progress. May I ask what the next test would be in the troubleshooting process? I would love to resolve this issue and not have to have a technican come in. Thank you again John

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john -
February 23, 2013
A:

John, this latest information does indicate the sensors are probably ok, which would lead to a problem with the board # 8201527. The board is available at Kenmore refrigerator parts. I hope this will help you.

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Scott D -
Sears Technician
February 25, 2013
A:

Scott: Thank you again for all your help. After e-mailing you I unplugged the refrigerator for 30 minutes and ran the test again. Believe it or not the water line has not frozen up yet. I do not know if it was luck or maybe the board/sensors reset themselves. If it happens again I will be purchasing the board #8201527. You have been very helpful with all my questions. Thank you again

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john -
February 25, 2013
A:

I had this same problemand found that the water line is rolled in a coil inside the fridge so the water can be cold when you dispense it. However the coil was very close to an opening leading to the freezer which I believe was causeing it to freez. I redirected the air flow away from the water line and its working fine. If I have some other issue because of this action I will just unscrew the line from back of fridge and let it sit in lower drawer or move somewhere else away from freezer opening

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Zane -
February 25, 2013
A:

Zane, thank you for the tip. I never even thought of that I too have the water line looped at the bottom of the freezer. If it happens again I will try your tip before buying a new board. Thanks again

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john -
February 25, 2013
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