Model #10651562101 KENMORE Side-by-Side Refrigerator

  • Cabinet
    3 Results
  • Refrigerator Liner
    3 Results
  • Refrigerator Shelf
    3 Results
  • Freezer Liner
    3 Results
  • Motor And Ice Container
    3 Results
  • Refrigerator Door
    3 Results
  • Freezer Door
    3 Results
  • Dispenser Front
    3 Results
  • Air Flow
    3 Results
  • Control
    3 Results
  • Unit
    3 Results
  • Icemaker
    3 Results
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Error Codes

Error Code:

Condition:

Check/Repair:

Question and Answers

Q:

why won't my ice maker work?

A:

You can open the service door on the ice maker and squeeze the black fill tube that sticks down into the fill cup to see if it feels hard or crunchy like it is frozen up. This is the most likely location for a freeze plug in the fill line.

If you find no problem there, I recommend that you follow the troubleshooting steps shown in the first image below. NOTE: Some of the troubleshooting steps involve advanced technical procedures that are intended for service technicians. You should only conduct the procedures that you are confident that you can safely execute. Follow electrical safety guidelines. Unplug the refrigerator when accessing internal components. Only plug the refrigerator in for brief tests with the internal components exposed and follow the directions below carefully to avoid injury. Do not make contact with live wires or contacts when the refrigerator is plugged in with internal components exposed. If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

If the optics pass the diagnostic tests then you can try to cycle the ice maker as shown in the image below. If the ice maker cycles with the insulated jumper wire in place but will not cycle normally then you will need to replace the ice maker module (part 2198678). You can order this part from the Sears PartsDirect website.

If the optics do not pass the diagnostics, then the boards will need to be replaced. The part number for the kit with both optics boards is 4389102. The procedure for replacing the boards is shown in the second image below. NOTE: If the optics boards in this refrigerator have been previously replaced, then the LED light will blink twice when you open the freezer door. They will pause and repeat the pattern whenever the freezer door is open and the beam is blocked. If you close the flapper door and the beam is uninterrupted then the LED light should turn solid. If this is the case then the optics boards are testing good according to the diagnostics for the new control boards.

The best way to test the water valve is to follow the steps shown in the first image to manually cycle the ice maker module. If the module fills at the end of the harvest cycle then the water fill valve and the water supply tubing to the ice maker is okay. If the module cycles and continues to cycle but the ice maker never fills, then you could have a problem with the valve, the ice maker module or the water fill tube. You can check the fill tube by blowing air through it to make sure that it is clear. If the water valve buzzes during the fill portion of the harvest cycle then it is apparent that it is getting voltage so the ice maker module is likely okay. If the water line is clear and the valve is getting voltage then it will likely need to be replaced if it is not opening properly to fill the ice maker with water.

These extensive tips may help you determine the cause of your ice maker failure. If you need more help, submit some more information based on these tests. This is a complicated system to diagnose. If you feel overwhelmed by the diagnostic steps and test, I recommend that you have a service technician diagnose and repair the ice maker system.

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Lyle W -
Sears Technician
June 08, 2010
A:

Great tips, tried all the above but can't get the thing to harvest? I replaced the ice maker unit. Then eye sensor checks out ok based on codes(one light for approx 3 seconds) and filler valve is working as it took the wries off the water dispensor & hooked to the ice maker valve and pushed the wate dispensor button which cause the water to fill the ice tray. ??????

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icccey -
June 09, 2010
A:

The ice maker will not cycle on its own if the freezer temperature is above 14 degrees. Check that freezer temperature using an accurate thermometer. Place that thermometer between some packages of frozen food to get an accurate reading. The freezer temperature should be around zero degrees. If it is, then I recommend that you try to leave the refrigerator and freezer closed for a long period of time (overnight will work) and see if the ice maker will cycle on its own. If not, then you could have a problem with the control boards since you just replaced the ice maker assembly. I provided some additional technical information in the link below.

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Lyle W -
Sears Technician
August 14, 2011
A:

Why can't I see the troubleshooting steps shown in the first image below in Lyle W answer of June 08 2010? My icemaker will not fill either... Mike

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Mike -
August 09, 2013
A:

Mike: I added the images below that should be helpful. I hope this is helpful. If I may be of further assistance as more details become available, please reply to this post.

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Joey S -
Sears Technician
August 12, 2013
A:

I am having a similar issue. My ice maker is not working at all but the water dispenser is. I was a fully qualified electrician on submarines and have plenty of troubleshooting experience. I tried to view the documents in post above but they come out as a picture and are to small to read. When I try to enlarge, they are not legible. What do I need to do to make post above legible?

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Ken -
April 17, 2014
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Q:

Coupling compatibility on part number 2315404 for my kenmore model # 106.51562101

A:

Thank you for your question. I'm sorry you are having this problem with the new bucket. Some complete buckets have been changed to fit the new style door assemblies. The complete ice bucket that I'm showing for this is # 2216052, which should be for the older style assemblies. I'm listing a number you can call to talk with a representative about exchanging the bucket (800) 252-1698. I hope this will help you. If you would like more assistance, reply to this thread and I will be glad to assist you further.  

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Scott D -
Sears Technician
October 15, 2013
A:

Hey Scott, It looks like they are unable to order that part. Do I need to replace the coupling on the refrigerator door? If so, what part number? Thanks!

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Blair -
October 16, 2013
A:

Blair, I'm sorry for the inconvenience. I researched this with the source and the original part number 2216052 shows to be subbed out now with the # 2315404. We checked the bottom assembly of the bucket and it shows to be the same as the original bucket. It appears, the wrong bucket may have been sent. The source would like for you to reorder the bucket and then please reply back here if you get the same thing.

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Scott D -
Sears Technician
October 17, 2013
A:

Hey Scott, Thank for your response. I am already ahead of you on that one. Last week I ordered a second bucket thinking the same thing, that it was just a manufacturing glitch or that someone on the sears end had sent me the wrong one. Unfortunately I got the same bucket (#2315404) (with same mismatching coupling). I called up Sears yesterday and they asked me to ship back one of the buckets which I did and they opened up a research number on my case. I sent those folks the same pictures over email that I sent you. Part of me just wants to order the correct coupling and that way I can just sub it out on the icebucket assembly. This is frustrating. I also wish I could just talk to the guy who is physically filling my order so that I can verify with him or her that the part that sears is sending me looks like it should. Thanks, Blair

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Blair -
October 17, 2013
A:

Blair, I'm sorry for the inconvenience. I have contacted the source again about this and I'm waiting for a response. I have also checked with research and they are checking into this. I will let you know as soon as I get the results. Thank you for being patient.

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Scott D -
Sears Technician
October 18, 2013
A:

thanks, Scott.

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Blair -
October 18, 2013
A:

Blair, thank you for your patience. I just received word from the source that they are purging their stock of buckets due to the problem with the coupling. It was suggested to order the bucket again (2315404) but it may take a couple of weeks before they get the updated buckets back in stock. I hope this will help you.

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Scott D -
Sears Technician
November 04, 2013
A:

Scott, thanks for your reply. Here is what the research people just said (What in the world??) What do I do with this?: P.D Ref# 260203 - Rsrch Ref# 463749 Closed: 10/17/2013 - Rsrch Closed:46/106 2315404 ICE CONTAINER sent comments and pictures from customer on e-mail for mfg bin chk thanks rsch jc Updated: 10/23/2013 - Please ask the customer if they ordered a new door for this unit. We are thinking this may be the problem. A stock check has been done on the part itself and is correct to print. We have no other comments. Thank you, Donna Sears Research

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Blair -
November 05, 2013
A:

Who can I talk to in this organization that can actually solve my problem? Because these research people apparently don't know what they are talking about. A new door??? I am very very frustrated.

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Blair -
November 05, 2013
A:

Blair, I'm sorry for all the confusion. I have talked with the source on this and they did confirm the coupling in the bucket is wrong. They have purged their stock and the new buckets are due to arrive 12/30/13. You should not need to replace the door. Reorder the bucket. I have also contacted research to inform them of this update on the buckets. I hope this will help you.

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Scott D -
Sears Technician
November 06, 2013
See more answers
Q:

how to replace kenmore side by side refrigerator gasket

A:

 Thank you for choosing Sears Parts Direct. I can certainly understand how frustrating it can be when your gasket wears out on your refrigerator. I did look into the model number you have provided and I have found the instructions to install a new door gasket. First lift the edge of the gasket to see if it is held down by screws, most of the time the gaskets are magnetic and can be pulled right off. If it does have screws be sure to loosen the screws so you will be able to remove that gasket. Remove the old door gasket and you are ready to install the new door gasket.

To install the new door gasket  begin slipping the small lip of the gasket behind the liner of the fridge, tighten the screws and your new gasket is all set.

Let me know if this helps. Thank you for your question. Have a great day.

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Natasha12 -
Sears Technician
September 09, 2013

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