Model #10644423603 KENMORE ELITE Side-by-Side Refrigerator

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Question and Answers

Q:

Kenmore Elite Refrigerator 106.44423603 ice machine working, but not dispensing

A:

Hi Robert. I don't have access to a service manual. What we can do would be to give you detailed instructions on how to do the job. I found a link that may address a consideration you may not have thought of yet. Review this information while I forward your question to our expert department. They will investigate the matter and get back to you within a day or two. Until then, have a nice afternoon.

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Henry -
September 27, 2012
A:

Thanks for the idea. It's a different problem. I rarely used crushed ice and I have completely thawed the storage bin and replaced it, with still no auger working in an empty, dry bin with an empty, clean chute.

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firemedic110 -
September 27, 2012
A:

Thanks for contacting ManageMyLife.com. I understand how frustrating it is having trouble with your ice dispenser not working on the refrigerator. We are here to help. I agree with your diagnosis. It is either a bad motor,switch or missing a voltage. This will help you troubleshoot the problem. The IDI (In-Door Ice) motor, or auger motor, runs off of 120vdc. A bridge rectifier on the core control will rectify 120 volts AC to 120 volts DC for the IDI motor. Changing polarity will reverse the motor to change from crush to cube modes. Clockwise (CW) rotation is crush mode and counterclockwise (CCW) is cube mode. To check the resistance of the motor, follow these steps:

  1. Disconnect electrical power completely from the refrigerator.
  2. Disconnect the IDI motor connector.
  3. Set the ohmmeter to the R x 1 scale. Touch the ohmmeter test leads to the following motor connector pins:
  4. Pins 1 and 2 = 10 to 15 ?
  5. Pins 4 and 5 = 220 to 270 ?

Here is an explanation of how Ice Dispensing works:

When the dispenser pad is depressed, the user interface commands the core control to dispense ice based on the cube/crushed keypad selection. The core control directs 120 volts AC through the PTC in the IDI motor and back to the core control. The core control rectifies the 120 volts AC, and 120 volts DC is sent back out on the BR/WH (Brown/White) and RD/WH (Red/White) wires. The polarity determines the direction that the motor will run. RD/WH wires will be positive for crushed ice, and will run clockwise. The BR/WH wires will be positive for cubed ice, and will run counterclockwise. The following sequence occurs:

  1. The ice pad switch is pushed closed.
  2. The user interface receives the signal.
  3. The user interface signals the core control on P1-2 which direction to run the auger.
  4. The core control outputs the square wave to the ice door motor for approximately 1 second, and at the same time, the IDI motor is energized on P2-1 and P2-2 with 120 volts DC.
  5. When dispensing has stopped, the ice door will remain open for 10 seconds, and then power is applied for approximately 1 second to close the door. The image below will help you change the motor. I hope this helps.

To order refrigerator parts, please visit SearsPartsDirect.com with the model number.

If you do not feel comfortable repairing this problem yourself, then you can have it repaired at your home by a Sears Technician. You may visit SearsHomeServices.com and follow the instructions, then click on the red next now button.

Please feel free to let me know if you need further assistance. We are always here to help.

Thank you for using ManageMyLife.com.

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John H -
Sears Technician
September 29, 2012
A:

Hello, can someone tell me why ice maker dispenser is not working but motor is OK. Model 106.44423603

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Oscar -
December 11, 2015
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Q:

I have a Sears Elite Refrigerator model# 106.44423603 and the fan runs continuously 10644423603 Kenmore Elite Side by side refrigerator

A:

Thank you for your question. It appears that you are having an issue with the evaporator cycle on your refrigerator for model # 106.44423603. This is the most likely reason why the fan is constantly running.

These three parts are our primary suspects:

W10225581 Bi-metal defrost

2210737 defrost heater

W10219463R electric control board

You can find a searchable diagram for your model here:
http://www.searspartsdirect.com/kenmore-elite-parts-refrigerator-parts/model-10644423603/0583/0165000.html?searchType=modelSearch&prst=&q=106.44423603&searchTerm=10644423603&shdPart=

First check the continuity across the defrost heater with an ohmmeter. If the part tests good, then move to the next step.  

Secondly, place the bi-metal component in a glass of crushed ice with a thermometer.  It should read 16.3K ohms @32*F

If both of these parts test good, then you will likely need to replace the electric control board.

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Thomas7978 -
Sears Technician
August 18, 2015
A:

I should also mention that it is important to clean your condenser coils on a regular basis. Dirty coils can lead to your evaporator fan running more frequently. 

 

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Thomas7978 -
Sears Technician
August 18, 2015
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Q:

Ice maker not working. Diagnose the problem. 10644423603 Kenmore Elite Side by side refrigerator

A:

Thank you for choosing SearsPartsDirect.com and being a valued member.  I can certainly understand how frustrating it can be when your ice maker is not working properly.
 
 
The icemaker in this model can stop working for a few reasons. Some are listed below:

 
The icemaker itself can fail
 
The water valve may not open
 
The optic boards can fail
 
The fill tube can freeze up
 
Freezer temperature not cold enough

 
1. Check the temperature of the freezer becasue if it is fewer than 17 degrees F it wont make ice. 
2.Check if your water fill spout is plugged with ice, if it is then it wont make ice.
3. Check to see if water is getting to the water inlet valve. 
4.Use an OHM meter to check the continuity of the water inlet valve. If it does not have any continuity then you need to replace your water valve. If it does then the icemaker itself is the problem and may need to be replaced.

Click here for testing information. 

You can also visit searpartsdirect.com for parts, diagrams, and repair information.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Thank you for your question. Have a great day.

SAFETY NOTICE: Be sure to disconnect power to the appliance before performing any repairs. If you are not comfortable with doing any voltage checks that might be recommended, please contact your local service provider for repairs. Be aware that there could be sharp edges inside the appliance that could cause cuts or other injuries to yourself or others.

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Natasha12 -
Sears Technician
June 02, 2015
A:

Great response, thank-you. I followed the link and performed all the tests but nothing seemed to be failing. The optic board is fine. The tube is not blocked (I can blow through it). The water filter has been replaced. There is sufficient water pressure. I have ensured that the temp of the freezer is at 18C. I could not figure out the problem so, I REPLACED the ice maker AND the water inlet valve. The ice maker is still underfilling! What else could it be? Could the door switch be defective? Does the door switch turn the ice maker OFF when the door is opened? I am at a loss and out $200 already! Please assist. Thank-you

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Tanya -
June 12, 2015
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