Model #10644422601 KENMORE ELITE Side-by-Side Refrigerator

  • Cabinet Parts
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  • Refrigerator Liner Parts
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  • Refrigerator Shelf Parts
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  • Freezer Liner Parts
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  • Motor And Ice Container Parts
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  • Refrigerator Door Parts
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  • Freezer Door Parts
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  • Dispenser Front Parts
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  • Air Flow Parts
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  • Control Parts
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  • Unit Parts
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  • Icemaker Parts, Optional Parts (not Included)
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Question and Answers

Q:

Refridgerator opperation 10644422601 Kenmore Elite Side by side refrigerator

Q:

ice maker not dispensing ice

A:

I'm sorry to hear that you are having some difficulties with your Kenmore Elite Refrigerator's ice maker. I did some research for you at Managemylife.com and found an expert answer to a similar question that may help until your expert can respond to your specific question. The link is attached below. The expert who will assist you, can walk you through a repair like this or let you know if this may be something a technician should perform. He can also verify parts that may be required for you to order. If you do decide to schedule service and have a qualified technician help you, I have also attached a link to Searshomeservices.com. I hope these links provided will assist you.

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James -
September 07, 2011
A:

Thank you for your question. I can understand your concern about the ice dispenser. Power outages can damage electronic control boards. Since everything except the auger motor is working, this will lead to a defective dispenser control board or the auger motor itself. The board will be the more likely problem. I recommend having a technician check this, to determine which part has failed. I'm listing a link you can access, to have a tech come out. Here is a link for the website: Sears Home Services . If you would like more assistance, reply to this thread and I will be glad to assist you further. Thank you for using Manage My Life.

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Scott D -
Sears Technician
September 09, 2011
A:

When our dispenser stops dispensing, it is always due to an ice dam in the dispenser. The ice dispenser is the warmest part of the freezer, with its large opening to the warm room air and the difficulty in completely sealing and insulating that opening. While the power was off, your ice cubes partially melted. When the freezer started up again, the cubes re-froze together and blocked the outlet chute. Dismount the ice bin + crusher assembly from the freezer door and empty the ice from the bin. Set the assembly aside in the sink until any ice is melted from the crusher. Remount the bin + crusher on the freezer door, check the on-off switch, and you will have ice in a few minutes.

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Charles -
July 28, 2015
See more answers
Q:

how to get to ice maker dispence motor and trouble shoot - 10644422601 Kenmore Elite Side by side refrigerator

A:

Thank you for contacting SearsPartsDirect.com with your question about your Kenmore Elite Refrigerator model 10644422601. I am so sorry the refrigerator is not dispensing ice. I know what a convenience it is not to have to buy bags of ice or make your own ice with those little ice trays. I will be happy to help you with this. 
 
I have included the blue link below for you to view our refrigerator troubleshooting guides on our website. You will find useful tips on diagnosing the problem and completing repairs. 
 
 
Base on the information you provided, I think we need to start by determining if the issue is actually the ice maker. The ice maker makes the ice and then dumps it into the ice container. When you press the ice dispenser lever, the ice container motor pushes the ice forward. The ice door mechanism opens and releases the ice into your glass. 
 
In order to narrow down the problem, please check the following: 
 
Does the ice maker form ice and dump it into the ice container? If it does, then the ice maker is probably not the issue. 
 
Check to see if the ice in the ice container is frozen together. If the ice is fine, then it is possible that the ice container motor is frozen and cannot turn to push the ice forward. You can test the motor yourself. Start by removing the ice bin. Open the freezer door and depress the door rocker switch. This tells the refrigerator the door is "closed". Push the ice dispenser lever. If you do not hear the motor turn, it is either frozen or has failed. You can remove the motor and thaw it out with a blow dryer. SAFETY WARNING: Be sure to disconnect power to the refrigerator when you are removing and installing the motor to prevent injury from electrical shock. If the motor works after you reinstall it, then it was just frozen. If it still doesn't work, then you will probably need to replace the motor. 
 
During the ice container motor test, also check to see if the ice door mechanism opens. If the ice door doesn't open, then it may be the problem. 
 
If the above tests do not identify the issue, then there may be a problem with a part in the dispenser control panel.
 
I hope this helps identify the issue. If you need further assistance one you identify the problem, please resubmit your question with additional details. Thank you for choosing Sears, we appreciate your business. 

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Rachel Morgan -
Sears Technician
June 17, 2014

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