Model #10641569801 KENMORE Side-by-Side Refrigerator

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Question and Answers

Q:

Kenmore refrigerator Model# 106.41569801. Question: external cleaning of the coils when there is no access due to design. Please read all below.

A:

I am sorry to hear you are having problems with the Kenmore refrigerator and trying to get help from the 800 number. You can also schedule on line at Sears Home Services. I have provided that link while an expert responds with additional information.

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anna -
June 17, 2013
A:

I know that it is very important to have the right information for your refrigerator. However, the information that Korinna provided is correct. Only the front of the coils will need to be cleaned. Under most conditions, the condenser coil will need very little cleaning. Most of the time using a vacuum cleaner and soft brush to clean behind the grill and front surface area of the condenser coil is sufficient. If you feel it's necessary to clean behind the first set of coils the best way to clean them is to blow them out. A small air tank works well. Be prepared as this will blow dust particles outside the area. If you need further information or step by step instructions on how to do this, these links will show you how. Clean Coils, Tutorial, Spring Cleaning.  As for the issues that you are having with the 1-800-4My Home, I am very sorry to hear that you were disconnected so many times.  I have submitted a compliant on your behalf. I hope this helps. If you need further assistance, please reply to this thread. Thank you for using Manage My Life.

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AnneJ -
Sears Technician
June 18, 2013
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Q:

external cleaning of the coils.

A:

I can appreciate your practical question. They do sell coil brushes that are very pliable for cleaning purposes. Also, with a vacuum, you might try using the roll from a used gift wrapping tube to connect to the end of your vacuum hose. The tube is very flexible and will enable you to get to spots you otherwise couldn't. Keep in mind that an expert will be responding within the next two business days if not sooner and will likely offer you more information and instruction. I hope this will be helpful and have a nice day.

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Henry -
June 11, 2013
A:

I have purchased coil brushes tried tubes, flex straws with the vacuum�ugggg. Believe me when I tell you I�m �MacGyver�. I�ve tried everything to get into this tight space. To get at these coils you must 1 of 3 things. 1.Lift the refrigerator on a car host and get at it from under�even that might be difficult. 2.Lay the refrigerator on its side. 3.Cut a way a part on the side to gain access to the coils.

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Martin -
June 11, 2013
A:

Thank you for contacting ManageMyLife.com. When it comes to a refrigerator, it is never recommended to lay the refrigerator on it's back or side. If you cannot reach the coils underneath the refrigerator by removing the lower toe panel, then you will need to pull the refrigerator out/away from the wall, unplug it and remove the lower back panel of the refrigerator.

Condenser coils on some Kenmore side by side refrigerators are hard to access even with a brush. Be careful not to disturb wires or sealed system tubing if you try this method. Be sure to replace this panel before restarting the refrigerator. It is needed to control proper air circulation over the condenser coils.

This type of condenser requires minor cleaning and only very sparingly. The inside of the coils will require even less cleaning. In most cases, only the outside of the coil will need to be cleaned. If you feel you need to clean the inner part of the coil, the best way will be to blow out the coils. If you have a vacuum cleaner that will reverse, will be the best way to blow it out but be prepared for the dust that may accompany it.

I really hope this information helps you today. Thank you for using ManageMyLife.com.

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Korinna S -
Sears Technician
June 12, 2013
A:

I thank you for your reply, but it really does not help. I have taken off the back part...there is no access to the coils from the back. The (external) coils are full of dust and dirt they need to be cleaned. I'm not trying to be rude or difficult here but I don't think you have actually seen the coils on this unit...and your answer sounds like it's from a template. I am very mechanically inclined and don't see an easy solution for this without some kind of a special tool. I tried calling the 1 800 for my home and was treated very badly, disconnected 3 times, on hold for 25 minutes more than once, given 5 different phone numbers to call with the same results...people promising to call back with an answer and never do, being put on hold again and disconnected again. I don't think I'm asking for a lot. Even if I got a response of "hey we designed the coils badly, good luck." It would be more honorable then being treated like I'm at fault here. How are you (Kenmore/Sears) going to handle this?

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Martin -
June 12, 2013
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